Privacy Policy

1. Information we collect

• Account information. Names, email addresses, passwords, artist or label details, payout preferences, and collaborator contact details you provide when creating or managing an account.
• Catalog data. Release metadata, artwork, audio files, splits, and royalty statements uploaded through the platform or sent to our team.
• Usage data. Device information, IP addresses, browser type, and analytics on how you interact with our marketing pages and dashboards.
• Financial information. Payment and payout details processed through Stripe Connect or other third-party partners. We do not store full card numbers on our servers.
• Support communications. Messages sent to support channels, feedback forms, or interviews for product research.

2. How we use information

• Provide distribution, royalty accounting, analytics, and collaborator management services.
• Deliver statements, payment notifications, and product updates.
• Improve and personalize tools, including testing new features and troubleshooting issues.
• Protect True North and our partners from fraud, abuse, or violations of law.
• Comply with legal obligations, including DMCA requests, tax reporting, and court orders.

3. Sharing information

• Distribution partners. DSPs, social platforms, and monetization services receive catalog data needed to deliver and monetize your releases.
• Service providers. Vendors that host infrastructure, analytics, support tools, and payment processing access data solely to provide services on our behalf.
• Collaborators. Artists, managers, labels, or accountants that you add to a project may see statements, splits, or billing data you share with them.
• Compliance. We may disclose information when required by law, court order, or to address security or fraud concerns.
• Business transfers. If we engage in a merger, acquisition, or financing, information may transfer as part of that process subject to appropriate safeguards.

4. Your choices

• Manage marketing communications by using the unsubscribe link or updating notification preferences in the dashboard.
• Update account or payout details in settings or by contacting support@truenorthmusic.com.
• Adjust cookie preferences through browser settings or as described in our Cookie Policy.
• Request access, correction, deletion, or portability of personal data by emailing privacy@truenorthmusic.com. We may ask for verification before fulfilling requests.

5. Data retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Release files and statements may be kept to meet contractual reporting requirements even after an account is closed.

6. Security

True North uses encryption, access controls, and regular monitoring to protect your data. No system is completely secure, so we encourage you to use strong passwords, enable multi-factor authentication where available, and contact us immediately if you suspect unauthorized activity.

7. International data transfers

We operate in the United States and may process information in other countries where our service providers operate. When transferring personal data internationally, we use lawful mechanisms such as standard contractual clauses or rely on partners' participation in recognized frameworks.

8. Changes to this policy

We may update this Privacy Policy periodically. If changes are material we will notify you via email or dashboard alerts. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

9. Contact

For privacy questions or requests, email privacy@truenorthmusic.com or mail us at True North Distribution, 45 Main Street, Suite 500, Brooklyn, NY 11201.